Chances are that everything you need to know is covered below, but you're welcome to get in touch if we've missed anything out.
Our rural wireless broadband network gets true superfast speeds to areas of the local countryside where other ISPs haven't (or can't!) reach. Using the latest radio techology, the service uses line-of-sight connections to offer speeds of up to 100Mbps.
There's no landline involved — instead, we will install a small receiver/transmitter on the outside of your home to connect you to the network. On a more familiar note, you'll also get a wireless router, which you can use to connect your devices to your superfast broadband service.
Yes: because there's no landline involved (the usual limiting factor on broadband speeds) we can be confident that the speed you order, is the speed you'll receive.
Technically, yes; however, you wouldn't notice any disruption or slowdown in speeds during bad weather, because behind the scenes we're actually over-delivering capacity on your connection. This means that during bad weather such as heavy snow or rain, your link is still capable of delivering your contracted speed.
Unlike satellite broadband which suffers from high latency and lag, you can expect a crisp, low latency service on a par with traditional fibre broadband, with sub 20ms ping times: perfect for gaming.
Yes.
We'll contact you to arrange an on-site survey at your home. The main purpose of this visit is to confirm a clear line-of-sight from your home to one of our broadcast points. It also gives us a chance to catch up with you in person, and work on a plan that you're happy with in regard to where your receiver is located, and where you'd like your router to live. We can also advise on things like optimising the WiFi coverage inside your home, to ensure that you get the most out of your new superfast service.
Full-fibre — sometimes referred to as FttP (Fibre to the Premises) — is a next generation broadband service that offers a huge leap in terms of the reliability and speeds that are possible in your home. On St Edwards Park, it means that we can offer you guaranteed download speeds of up to 900Mbps and upload speeds of up to 450Mbps.
Previous generations of fibre broadband — known as FttC (Fibre to the Cabinet) — were only fibre part way to your home. In the case of St Edwards Park, the fibre ran as far as the entrance to the estate on East Drive. The rest of the connection to your home relied on old copper wire, which limited the speeds that were possible to approximately 50Mbps depending on the length and quality of your telephone line.
Full-fibre services on the other hand, involve having our fibre cable run all the way to your home. There's no old copper wire to slow things down, and that's why we can offer you such significantly higher speeds with FttP.
We built our fibre infrastructure to ensure that full-fibre broadband would be available to the parts of St Edwards Park that were missed out by Openreach — so if you live in a apartment or apartment block on St Edwards Park, you can have our full-fibre broadband.
To find out which options are available to you, simply enter your postcode on our homepage and our checker will do the rest for you.
Once you've placed your order, we'll arrange a time to come and carry out a site survey. This isn't as scary as it sounds: it simply involves working out how to connect your home to our nearest network access point.
All of the installation work is planned and carried out by our team for you, and we can also help you to decide where your router will be positioned and advise on WiFi coverage to ensure that you get a brilliant signal where you need it.
That's right: for a limited time, we are able to provide installation free of charge, thanks to a government funding scheme. The funding pot is finite and time-limited, so if you're interested in getting your installation free of charge, please place your order promptly to avoid disappointment. Once you have placed your order, we will be able to apply for a funding voucher on your behalf.
Yes!
No — the full-fibre service uses entirely new infrastructure that is independent from Openreach's telephone network.
Available on St Edwards Park and local area (extending approximately 3km) this wireless ultrafast service gives you access to guaranteed speeds of either 50Mbps or 100Mbps — the choice is yours.
Delivered wirelessly via a discrete, externally mounted nano reciever, the service does not require a landline.
Yes: because the service does not rely on a landline, we as the provider are in total control of every aspect of service delivery. The technology and equipment we use is tried and tested, and our network has plenty of capacity — which means we can be sure that the speed you want, is the speed that you'll get.
Technically, yes; however, you wouldn't notice any disruption or slowdown in speeds during bad weather, because behind the scenes we're actually over-delivering capacity on your connection. This means that during bad weather such as heavy snow or rain, your link is still capable of delivering your contracted speed.
Unlike satellite broadband which suffers from high latency and lag, you can expect a crisp, low latency service on a par with full-fibre broadband. With sub 20ms ping times, it's perfect for working from home with Zoom and Teams (and great for gamers too!).
Yes.
Back in 2013, Internet Connections were the first ISP to bring superfast speeds to St Edwards Park and later, Leekbrook. Pioneering the "sub loop unbundling" technique, it meant that true fibre broadband speeds were at last accessible to residents of the area.
By tapping into our own fibre network on the A520 Leek Road, speeds of up to 80Mbps can be delivered to properties on the Wainhomes estate at Leekbrook — a vast improvement on the typical 5Mbps speeds that were previously available.
We're very confident that's the case, yes — so that's the deal. We won't rest until we're satisfied that we've squeezed every last bit of performance from the phone line that services your home.
In fact, we'll stand by our word. Switch to our superfast broadband and get a faster connection guaranteed or your money back:
You may well have suffered the frustration of the daily evening s-l-o-w down with your existing broadband, when every man and his dog is trying to get online. Well, with our Superfast Broadband service, you'll be able to say cheerio to this particular annoyance. That's because our (very) big pipe has enough capacity to deal with all the demand that's thrown at it. This means that we don't need to resort to "traffic shaping" or throttling your connection, and you can enjoy consistently high speeds, whatever the time of day (or night).
Yes.
This depends on the broadband service that you have with us:
Once you've got a fantastic broadband connection, you might want to make the most of all the speed that you're getting. Depending on the layout of your home (footprint, thickness of internal walls, etc.) a standard, stand-alone router may do the job just fine. However, with larger homes — or where you're dealing with very thick internal walls — a whole-home WiFi solution will ensure you get a decent signal, wherever you happen to be in your property.
We offer a range of fully supported router and WiFi coverage upgrades suited to all sorts of different properties and requirements — ranging from enhanced routers to wireless mesh systems. Get in touch and we can help you to choose the best-fit option for your circumstances.
This depends on the broadband service that you have with us:
Contact us to find out about all of the phone options we have to complement your broadband service.
VoIP uses your broadband connection to deliver a telephone service. Typically, this works by plugging a device into your router, which your telephone connects to. Calls are then made in the same way that you'd use a landline. Alongside this traditional VoIP option, we also offer WiFi phones, which simply connect to any wireless network and mimic a cordless handset.
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